HAGERSTOWN, MD — Maryland Gov. Larry Hogan failed to extend his moratorium on water and wastewater service earlier this week and Hagerstown officials are hoping to work with residents who are in arrears on their utility bills.
City officials say they are as committed as ever to working with all customers who are interested in setting up payment arrangements in order to avoid service interruptions and urges those struggling to pay to seek assistance through local agencies who could help facilitate access to funding programs and/or contact the city in order to enter into a payment plan.
City officials will begin taking action on delinquent water accounts beginning Monday, Sept. 21. Payments can be made on the city’s website, by phone (at no additional charge), and by using the drop box on the East Franklin Street side of City Hall.
Customers may email customerservice@hagerstownmd.org, call 301-790-4160, or visit customer service on the first floor of City Hall. In-person days and hours next week are Wednesday, and Friday from 8 a.m.-4 p.m. Starting the week of Sept.14, the schedule will be extended to Monday-Friday.
